FAQ

How many profiles can I create?

Free plan allows creating 1 profile. You can create as many profiles as you'd like on any of the paid plans.

Does the free plan require a payment method?

No.

Can I delete my account?

Yes, you need to contact us using the in-app chat or E-Mail and we will delete your account as well as all related data we have collected within 7 days.

Can I export my organization data?

Yes, you can request a data export by contacting us. It may take up to 7 days for large organizations, but usually it takes less than 48 hours.

Can we pay via invoice?

Yes. You can pay via invoice if you are an enterprise customer with an annual subscription plan. Contact us if you prefer paying via invoice.

Do you support currencies other than GBP?

While all prices are shown in GBP, we also support EUR, CHF, USD, CAD, AUD, NOK, PLN, SEK, NZD, BRL, CZK, DKK, HKD, INR, JPY and MXN. Prices in your local currency are calculated at checkout (if supported).

What will happen if I go over the pageview limit for my Web Analytics subscription plan?

For free plan users: Alpina stops recording pageviews once you hit the monthly pageview limit.

For paid plan users: We will not bill you immediately if you go over the limit. If the traffic we receive is consistently higher than the monthly limit of your plan for more than 2 months straight than we will contact you by E-Mail to discuss upgrade options.